Shipping & Returns Policy

1. Scope
This policy applies to the shipping and return of physical products purchased through NoMarkupsClub. Information displayed at checkout and the Delivery & Returns policy linked from the relevant product or store forms part of the terms for that purchase. Product-specific conditions may include the return window, product condition requirements, excluded products, return-shipping responsibility, and other instructions. Mandatory consumer law always prevails where it provides additional rights.

2. Order Processing
Orders enter automated processing immediately after successful payment confirmation. As a result, the time available to cancel an order is extremely limited. A cancellation request does not guarantee that the order can be cancelled. Once order processing has begun, cancellation may no longer be available. If cancellation is no longer available, eligible products may still be returned in accordance with the applicable Delivery & Returns terms and mandatory consumer law.

3. Delivery Estimates
Estimated delivery times depend on the destination, selected shipping method, carrier, customs procedures, and other circumstances affecting transportation. Delivery dates are estimates and are not guaranteed unless NoMarkupsClub expressly confirms a guaranteed delivery service. A delay does not automatically mean that an order is lost or cancelled, but it does not remove any remedy required by applicable law.

4. Shipping Charges and Split Shipments
Available shipping methods and charges are shown at checkout before the order is submitted when applicable. Products in the same order may be dispatched separately and may arrive in more than one package. Separate tracking information may be provided for each package. A split shipment does not create an additional shipping charge after checkout unless the customer requests a change or an additional charge results from an address correction, failed delivery, re-shipment, or another circumstance for which the customer is responsible and the charge is permitted by law.

5. Tracking
Tracking information is provided in the customer account and/or by email when it is available from the carrier. Tracking scans may take time to appear and may not update at every stage of transportation. Customers should keep the order confirmation and tracking details until delivery and any related claim are complete.

6. Address Accuracy and Failed Delivery
The customer must provide a complete and accurate delivery address and should promptly report any error before dispatch. NoMarkupsClub cannot guarantee that an address can be changed after processing has begun. When a package is returned, refused, left uncollected, or cannot be delivered because of an incorrect or incomplete address supplied by the customer, the actual additional recovery, return, address-correction, or re-shipping costs may be charged or deducted from a refund where permitted by law. This does not apply when the delivery failure was caused by an error for which the customer is not responsible.

7. International Shipping, Duties and Taxes
International shipments may be inspected or delayed by customs and may be subject to import duties, taxes, brokerage charges, or other government or carrier fees. Unless checkout expressly states that these amounts are included, the recipient is responsible for charges imposed in the destination country. Customs requirements and charges are determined by the relevant authorities and are outside NoMarkupsClub’s control.

8. Delays Outside Our Control
Delivery may be delayed by weather, natural disasters, customs procedures, carrier interruptions, labour disputes, governmental actions, serious infrastructure or telecommunications failures, war, terrorism, or comparable events outside reasonable control. NoMarkupsClub will provide available information and reasonable assistance, but this section does not remove any refund, delivery obligation, cancellation right, or other consumer remedy required by applicable law.

9. Lost, Damaged, Missing or Incorrect Items
Customers should inspect the package and products promptly after delivery. A lost package, damaged product, missing item, or incorrect item should be reported through the customer account or to support with the order number, a description of the problem, and available photographs of the product, packaging, shipping label, and damage. Customers should retain the packaging while the claim is reviewed. NoMarkupsClub will investigate and provide the replacement, repair, refund, or other remedy required by applicable law and the applicable Delivery & Returns policy.

10. Return Eligibility
A voluntary return is available only when permitted by the Delivery & Returns policy linked from the relevant product or store. That policy identifies the applicable return period, required product condition, packaging requirements, exclusions, hygiene restrictions, and any other product-specific conditions. This page does not create one universal voluntary return period for every product. Defective, damaged, missing, or incorrect products are handled separately under applicable law and the relevant policy.

11. How to Request a Return
A return request must be submitted through the customer account using the applicable completed order. The request should include the product being returned, the reason for the request, and photographs when relevant.

12. Return Shipping and Packaging
Unless the applicable Delivery & Returns policy or mandatory law states otherwise, the customer is responsible for the packaging and cost of an ordinary voluntary return. Products must be packaged securely and returned using a trackable shipping method. The customer should keep the shipping receipt and tracking evidence until the return and refund are complete. When the return results from a defective, damaged, missing, or incorrect product, return-shipping responsibility will be handled as required by applicable law and the relevant policy.

13. Refunds for Physical Products
An approved refund is normally issued after the returned product is received and inspected. The refund will be sent to the original payment method when reasonably possible. The time required for the credit to appear may depend on the payment provider. A lawful deduction may be made for diminished value caused by handling beyond what was reasonably necessary to inspect the product, or for actual failed-delivery or return costs for which the customer is responsible. Standard outbound shipping and upgraded or express shipping are refunded only when required by applicable law or the applicable Delivery & Returns policy.

14. Mandatory Consumer Rights
Nothing in this policy excludes or limits a mandatory consumer right, statutory warranty, remedy for defective or misdescribed goods, or other protection that cannot lawfully be waived. When this policy or a product-specific policy conflicts with mandatory law, the mandatory law controls.

15. Contact Support
For delivery assistance, provide the order number, delivery address, tracking information, and available photographs or screenshots through the customer account or by email to support@nomarkupsclub.com.